Billing

Refund and Cancellation Policy

Last updated: May 31, 2026

Cancellations

Users can cancel their Shop Monitor subscription. Cancellation takes effect at the end of the current billing period unless otherwise stated by support or the billing provider. You will keep access to paid plan features until the end of the paid period.

How to Cancel

If a billing portal is available in your account, use it to manage or cancel your subscription. You can also send cancellation requests to [email protected].

Refund Requests

Refund requests can be sent to [email protected]. We will respond within 3 business days. Refunds are reviewed case by case and may depend on account usage, billing timing, and the reason for the request.

Service Availability Issues

If the product was unavailable due to our fault, contact support with the affected account email, approximate time period, and details of the issue so we can review the request.

Contact

Billing, cancellation, and refund questions can be sent to [email protected].