Privacy Policy

Overview

Shop Monitor is an independent Shopify competitor monitoring SaaS. This Privacy Policy explains what information we collect, how we use it, and how you can contact us about your data.

Information We Collect

• Account information, such as your email address and authentication profile.
• Billing information processed by Creem or another payment provider.
• Monitored store URLs, domains, and public product activity from stores you choose to monitor.
• Usage data, device information, logs, errors, and security events.
• Support messages you send to us.

How We Use Information

• Provide, operate, and secure the monitoring service.
• Process billing, subscriptions, cancellations, and refund requests.
• Provide support and respond to product or account questions.
• Improve reliability, product quality, and abuse prevention.
• Comply with legal obligations and enforce our Terms of Service.

Payment Data

Payments are processed by Creem or another payment provider. We do not store full credit card numbers or full payment card details on our servers. Payment providers may share limited billing status, customer identifiers, subscription identifiers, and receipt details with us so we can manage your subscription.

Cookies and Analytics

We may use basic cookies, local storage, and analytics to keep you signed in, understand product usage, measure page performance, and prevent abuse. If we add additional analytics tools, we will use them to improve the service and maintain security.

Data Retention

We retain account, billing, monitored store, usage, and log data for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records. You may request deletion of your account data by contacting support.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, export, or object to certain processing of your personal information. Contact us at [email protected] to make a request.

Contact

Questions about this Privacy Policy can be sent to [email protected].