Support

Contact Support

For product, account, billing, cancellation, or refund questions, email [email protected].

Support Email

Email us at [email protected]. We aim to respond to billing and refund requests within 3 business days.

What to Include

Your account email address.
The monitored store domain or billing plan involved, if relevant.
A short description of the issue or request.
For cancellation or refund requests, include the reason and the affected billing period.

Product Scope

Shop Monitor is an independent SaaS product for monitoring selected Shopify competitor stores. It is not affiliated with, endorsed by, or sponsored by Shopify.